Your records. Your choices.

Accilabs operates NowAccident, a free recordkeeping service for people involved in vehicle accidents. This policy explains the information used by NowAccident and the choices available to you.

Information you provide

• Accident records. Quick-capture notes, report answers, insurance contacts, medical or body-condition notes, repair records, costs, vehicle-value records, and attachment file names that you choose to enter. If a photo you add was saved by your camera with a location or a time inside it, that value is read in your own browser and offered in the matching field, where you can change or clear it before anything is saved. Nothing asks your device for its current location on its own. A picture taken through this website usually arrives with no coordinates in it, because a phone gives its location to its own camera app rather than to a web page; when that happens, a button is offered to ask your device for its location instead. It runs only when you press it, your device asks your permission before answering, one reading is taken, and nothing continues to follow your position afterwards. That reading is offered in the location field for you to accept or change. A camera records coordinates rather than a place name, so a button is offered to look up the country and city at those coordinates. It runs only when you press it. Pressing it sends the coordinates — and nothing else from your record, your photo, or your device — to NowAccident, which asks a map data provider (OpenStreetMap’s Nominatim service) on your behalf, so your own network address is never given to that provider. The answer is offered in the country and city fields for you to accept or change, and the coordinates and place name are held briefly in a server-side cache so that a second photo from the same crash needs no second lookup.
• Supporting documents you attach to a PDF. When you choose to add one — a driver’s licence, an ID card, or proof of insurance — that picture is stored with the accident record it belongs to and is printed on its own page at the back of the PDF versions you create after adding it. It is kept separate from the accident photos: a PDF that includes your accident photos does not include these unless you attached one first. You can remove an attached document at any time, which stops it appearing in PDFs you create afterwards; a PDF version you already created is frozen and keeps what it was created with.
• Account information. Login identifiers and account details needed to authenticate you and keep account-owned Case Files separate.
• Contact and feedback messages. The email address, topic, and message you choose to send through a public form. Do not use these forms for accident records, medical information, claim numbers, payment-card details, passwords, or confidential legal documents. An administrator may reply to that address, and a reply email carries a small one-pixel image that records only the first time an email application loads it, so we can tell whether the answer reached you. We do not store an IP address or device identifier for this receipt, and email applications that block remote images simply leave it unrecorded.

Where records are stored

Drafts and selected evidence may be held in local browser storage on your device before you save. When a signed-in user explicitly chooses to save, the selected Case File data is sent to the NowAccident server. A Case File is not shared merely because it is saved.

How information is used

We use information to provide, secure, troubleshoot, and support the service; save records at your direction; create fixed PDF versions; operate links you choose to share; review and respond to Contact Us and feedback messages; and meet legal or security obligations. Contact messages are not copied into accident records.

Your sharing choices

You choose the sections included in a PDF or private share link, the recipient or purpose label, and the expiration date. Medical and insurance sections are off by default. You can revoke an active link. NowAccident does not automatically send a link for you.

Consumer-record separation

We do not sell accident records. Accident records, health or insurance notes, Case File activity, and sharing activity are not transferred to a separate business service, used to order business display, or disclosed to businesses for direct contact.

Service providers and required disclosures

We may use hosting, security, authentication, and email providers only as needed to operate their part of the service. We may disclose information when required by law or when reasonably necessary to protect users, the service, or others.

Cookies and measurement

WordPress may use session and security cookies for sign-in. NowAccident uses a non-identifying first-party marker to count a browser once in the public cumulative-use total. The marker contains no browser identifier, IP address, accident data, or account data.

Retention and deletion

Browser drafts remain on the device until the browser or user removes them. Account records remain until the account owner deletes them or asks Accilabs to remove them, subject to limited backup, fraud-prevention, security, or legal retention needs. Expired or revoked share links stop providing access. Contact records are kept only as reasonably necessary to handle the inquiry and meet legal obligations.

Security

We use access controls and other reasonable safeguards appropriate to the service. No internet or storage system can be guaranteed completely secure. Keep login credentials and private share links confidential.

Your choices and rights

You may request access, correction, or deletion of personal information associated with your account. Applicable law may provide additional rights. We may need to verify the request before acting.

Children

NowAccident is not directed to children under 13, and we do not knowingly request account information from them. A parent or guardian who believes a child submitted information should contact us.

Changes

We will post a revised effective date when this policy materially changes.

Contact

Use the Contact Us form for privacy requests and other inquiries.